Repair service conditions
These conditions apply to all laptop and console repairs handled by JVS Informática, either at our shop in Casar de Periedo (Cantabria, Spain) or through the portal reparaciones.jvs-informatica.com. In force since 5 September 2026.
1. Free diagnosis
The diagnosis is always free. No amount is charged for examining the device or preparing the quote, neither in the shop nor by courier.
2. Quote
After the diagnosis we send a written quote with the repair (parts and labour) and, if there is home pickup, the shipping as a separate line. The quote is valid for 15 days. It is accepted or declined from the portal, identifying yourself with your ID/tax number and signing. We only start the repair after acceptance.
3. Pickup and return shipping
If the device is collected and returned by courier, the shipping (pickup + return) is invoiced as a separate line of the quote:
- Private customers: €29.90 (VAT included).
- Professionals and resellers: €5.95 pickup + €5.95 return = €11.90 (VAT included).
- Balearic Islands (any customer): €14.90 pickup + €14.90 return = €29.80 (VAT included), by Correos Express.
This shipping is also charged if the customer declines the quote or the device cannot be repaired, since the transport has taken place. It is the only amount payable in those cases.
Drop-off and collection at the shop: if the customer brings and collects the device at our shop, there is no charge if the quote is declined or the device cannot be repaired.
4. Repair warranty
All repairs carry a 3-month warranty on the replaced part and the labour, from the delivery date and documented on the invoice. The warranty covers the recurrence of the same fault; it does not cover damage from misuse, drops, liquids, third-party intervention or faults other than the one repaired. The shop's 3-year warranty applies to product sales, not to repair services.
5. Payment and delivery
Payment is made after quality control and before return shipment, by card (secure Redsys payment link), bank transfer or direct debit for professional customers. The invoice is attached to the payment confirmation email.
6. Unrepairable devices or declined quotes
They are returned in the same condition as received, after payment of the shipping stated in section 3 when the return is by courier. Devices not claimed within 90 days of notification will be considered abandoned.
7. Data and backups
The customer is responsible for backing up their data before handing over the device. JVS Informática is not liable for data loss during diagnosis or repair.
8. Packaging for shipments
The customer must pack the device properly (rigid box and inner protection). JVS Informática is not liable for transport damage caused by insufficient packaging.
Contact: info@jvs-informatica.com · +34 942 71 97 35 · WhatsApp +34 644 46 49 60.