Creating a climate of security and trust are the keys to the success of electronic commerce. And this is what we provide. You can be sure. Our main goal is customer satisfaction
Returns / Right of Withdrawal
Our commitment is to achieve your total satisfaction, so if you are not satisfied, we will refund your money. The return time is 14 calendar days. The cost of the return postage is borne by the customer.
If the product is defective from origin, you must contact JVS informatica within the first 4 days of its receipt and report the problem. If the technical service considers that it is an origin defect, JVS Informatica will send the same product purchased by the customer and collect the defective product. Taking charge of the postage corresponding to the return and new shipment.
If the product by mistake, does not correspond to the order: JVS Informática will bear the costs of collecting the wrong product and delivering the corresponding to the order placed.
If the product you have ordered does not satisfy you:
You can send it to our warehouses by courier and properly packed, so that it does not suffer damage on the way back.
The product must be in perfect condition, in the original packaging and you must return it as you received it. Products that have been used cannot be returned, beyond the verification of its operation.
Once the product is in our warehouses and we have verified that it is in the correct state, we will proceed to make the return of the money by means of a transfer to the account that you indicate.
In the case of laptop screens, it is an essential requirement not to have removed the screen protector at any time for its return. If the protector has been removed, the return will not be accepted.
In the event of a defective product, JVS Informática shall proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user. JVS Informatica is liable for any lack of conformity that appears within a period of three (3) years from delivery for all products, including accessories and batteries.
How to exercise your right to return:
Manage your return online quickly and easily
You can also contact us directly:
Phone: 942 71 97 35 | info@jvs-informatica.com | WhatsApp: WhatsApp: 644 464 960
Warranty
At JVS Informática we apply different warranty periods depending on the nature of the buyer, in accordance with current legislation. Find your applicable scheme below.
🛡️ Private consumers (B2C)
3 years warranty on all products, including accessories and batteries.
Pursuant to Spanish Royal Legislative Decree 1/2007 (TR-LGDCU), as amended by Royal Decree-Law 7/2021. Repair, replacement and shipping costs borne by JVS Informática.
🏢 Businesses and professionals (B2B)
Applicable to orders invoiced to a company or self-employed VAT number:
- Equipment and components: 1 year
- Batteries, chargers and consumables: 6 months
Pursuant to article 1484 et seq. of the Spanish Civil Code and applicable commercial law. Shipping costs to the workshop are borne by the customer; return shipping after confirmed defect is borne by JVS Informática.
Clauses common to both schemes
Shipping: in the event of breakage due to transport damage, you must notify us within 24 hours of receipt of the order, including photos both of the damaged product and of the box, by email or WhatsApp. BREAKAGE OF INSTALLED PRODUCTS WILL NOT BE ACCEPTED.
Exclusions: the warranty does not cover defects arising from improper use, incompatible accessories, drops, fire, voltage spikes or normal wear. The natural loss of battery capacity or runtime resulting from normal use and the passage of time is not considered a manufacturing defect.
Shipping address:
JVS Informática · VAT: ES72095743N
Urb. La Reguera Nº 231 bajo
39591 Casar de Periedo, Cantabria (Spain)
Phone: +34 942 71 97 35
If the warranty claim is rejected, the customer has 1 month of free storage at our premises until they request collection of the product. After this period, storage costs will be €1 per working day. After 6 months, and with prior notice to the customer, the product will be disposed of.
