Shipping Policy for www.jvs-informatica.com
Shipping and Deliveries
Order Processing: All orders placed on www.jvs-informatica.com are processed within 1 business day, provided there is stock availability. Orders placed after 4 PM will be processed the next business day.
Shipping Methods: We work with reliable express shipping companies such as MRW and GLS.
Shipping Costs: Shipping costs are calculated based on the package weight and the recipient's location.
Tracking Shipments: Once your order has been shipped, you will receive an email with the tracking number and a link to track the package in real-time, allowing you to know the location of your order at any time.
Delivery Time:
- National Shipments: The estimated delivery time is 1-2 business days.
- International Shipments (Europe): Delivery times may vary between 2-5 business days, depending on the destination.
- Incidents and Breakages: The period to notify any damage or breakage in the product received during transport is 24 hours from its receipt.
International Shipments and Customs: For shipments outside the European Union, the recipient is responsible for any applicable tariffs, taxes, or customs charges. We recommend checking your country's customs policies before making a purchase.
Return and Refund Policy
Returns: We accept returns within 15 days of receiving the product. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Items that do not meet these conditions will not be accepted.
Return Process: To initiate a return, follow these steps:
- Contact our customer service via email at info@jvs-informatica.com or by phone at +34 942 71 97 35.
- Provide your order number and the reason for the return.
- You will receive detailed instructions on how to send the item back to our facilities.
Refunds: Once we receive and verify the condition of the returned item, we will process your refund. The refund will be made through the same payment method used for the purchase and may take between 5-10 business days to reflect in your account.
Non-Refundable Items: Returns of personalized products, downloadable software, and gift cards will not be accepted. If you receive a defective or damaged product, please contact us immediately to resolve the issue.
Warranty and Repairs: All our products come with a minimum 2-year warranty. If your product has any defects during this period, contact us to manage the repair or replacement.
Customer Service: For any additional inquiries or assistance, our customer service team is available to help. You can contact us via:
- Email: info@jvs-informatica.com
- Phone: +34 942 71 97 35
- WhatsApp: +34 644 46 49 60
JVS-informatica.com ships to all of continental Europe. We do not ship to islands, Ceuta, or Melilla.
